The online remote A/S service is a service allows customer support personnel to remotely access a customer’s system through their own computers and take directly control and manage the customer’s system by using either an internet or intranet environment.
This service is much more quick and accurate method of solving problems then the previous method of having technical service technicians’ visit directly or trying to fix the problem through the phone. Through the direct centralized maintenance which is made possible with the internet, the state of the art remote service is a highly efficient solution compared to off line A/S method.
Does not require the separate installation of the remote A/S application on the PC
The remote A/S can be provided to all network environments